InMotionHosting Reviews
| Overall Rating |   |
| Support | |
| Up-time | |
| Service | |
| Value | |
4.6
out of 5
based on 40 reviews
InMotion is a veteran in the web hosting market. The company exists since 2001 and they have been recognized as a top quality hosting firm not only by many review sites, but also by CNET and BBBOnLine. InMotion Hosting is well know of their business hosting plan, but they also offer many hosting plans such as: personal host, virtual servers, dedicated hosting and web design. InMotion is specialized in business class hosting, offering different types of business hosting plans.
InMotin Hosting Features
The business class hosting has 3 different packages which suits multiple hosting needs and budgets. In this review we will talk about the basic “Launch” package:
- Allow to host two websites on one account
- All business packages comes with maximum speed zone
- Offering unlimited disk space and monthly bandwidth
- Data backup and premium site builder included
- Free domain name or free domain transfer included
- 99.9% Network Uptime Guarantee
- 90 Days Full Money Back Guarantee
- 24/7 Toll-Free US based Phone Support
- >>see all features
(4.1 / 5.0)
Great uptime with a very fast and strong server. I have had no issues at all with this hosting provider.
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I have been very happy with this company. They have 24/7 support and the support people have been knowledgeable and courteous. The pricing is very competitive and they offer all kinds of software and features.
Disappointing. There was a problem with the server I was being hosted on. It made it not possible to send out email addresses. I explained the problem to Inmotion support (after spending a lot of time investigatig the issue) but I generally got the impression they weren’t reading my emails, skim reading them, or didn’t really want to investigate the issue. Emails get picked up by different people so information often gets lost for more complex issues which can be pretty frustrating. Site has been down quite a bit also. I emailed to complain and was told that this was the nature of webhosting (that server sometimes go down).
Overall, I’ve not been impressed at all.
So far my experience as a new user with their customer / tech support has been quite disappointing. I had to transfer a URL from a different hosting site. The first person I spoke to gave me inaccurate information, and so now it’s heading on to a month and my site has STILL not transferred. It seems every time I get a hold of them I get some new bit of information that the person before me didn’t tell me, prolonging and confusing the entire process. Also, on a few occasions it has taken upwards of 20 -30 minutes to get through to support. Their team seems really helpful and you get the sense they want to help you. But at least for me the information I got was more harmful then helpful, and it turned what should have been a straightforward process into a dragged out nightmare. It seems others have had better results then me, but I thought if fair to share my frustration with others.
I really appreciate the wonderful support you offer. I was planning to switch to a hosting company that offers more and/or different features but I decided to stay with you all simply because of the terrific customer service that you provide on a consistent basis. I have never been disappointed any time I have called or emailed you for support. It means a lot. Thank you!
Truely some of the best customer service I have ever experienced. Went out of their way to assist me. As I am not a “geek”, working with me in this environment can (I am sure) be very frustruating for technical support personnel. They have made this whole process very “doable” for someone such as myself with no experience. Absolute pleasure on the phone support. With this level of customer care, I cannot imagine why anyone would use another company! I am an extremely satisfied customer and looking forward to being a very long term customer!!
Thanks again for all you have done!!!
The InMotion customer cervice is the best I have ever experienced. PERIOD.
IM seems to be one of the very very few companies that understands that this is exactly the way their customers will stick around. Until now, I contacted customer service twice and was surprised by their helpfulness and friendliness each time.
I don’t even think there is space for improvement.
I’m very impressed by how genuine and personable the customer service is at InMotion and know that my future work will be in good hands!!
I just started using InMotion. They have been great to deal with. For the novice that I am, they have been extremely helpful and accommodating every time I have needed to contact them. I would highly recommend them to anyone needing the services they provide.
Awesome and timely support. Issue was resolved promptly with just a few e-mails.
Two years and counting. Love the value and service. I’ve had a couple of issues that I’ve needed to contact support on, and they met and exceeded expectations. Kudos to and for a great team.
Sam (Ext 840) was oustanding to work with. He is very well versed in the company and had all the answers to every question.
I have had a problem with a learning management system that was being hosted with InMotion. The Chat people were good at trying to help me, but were unable to correct the problem. The site remains deactivated and the problem remains unresolved – meaning my students (University) no longer have an online course to go to (their exams start next week). Additionally, two years of work towards a PhD was tied up in the weblogs of the site disabled by InMotion. I still hold out a faint glimmer of hope that this InMotion will get around to activating my Moodle site – but as you can imagine, my faith in this company has taken a pretty big hit. If there are issues then these need to be resolved effectively and in a timely manner. In the mean time I guess I will have to ring up people and advise them that their classes have been cancelled – thanks guys.
Great response time. Question was answered in matter of minutes.
Ican’t think of anything else but — WOW!! great people here and choosing anybody else to host your website is foolishness
I’ve been with InMotion for several years and have always been given stellar service. I’ve utilized their support team for many matters, especially ones I have created myself, and they have always been supportive and happy to help. Wouldn’t change hosts for the world.
I was online today getting help to put a bulletin board on my new website. They explained about using Fantastico De Lux. Within a few minutes I had a bulletin board on the site. Thanks
I feel compelled to write a positive review of Inmotion because I chose them as a direct result of independent reviews written by other users. I have previously used ADDR for over ten years. I disliked them because they had frequent email downtime, their 800 number does not work, and has not for some time, their live chat does not work and they will not respond to email. How can you operate a business without email from clients? For years I resisted making a change for fear I would subscribe to some other incompetent provider. Finally I came across real customer reviews of web hosting companies on the internet, not one of those bogus reviews that is actually an ad. Inmotion appeared to be loved by its clients. I called the 800 number (incredibly it worked) and within a short period of time I was signed up and received detailed instructions for making the change from ADDR. The service rep was terrific. I can’t describe how liberated I feel to know my web hosting company will actually talk to me! I’ve completed the transition and can now return to just operating my business. Thank you Inmotion.
Great service and support!
Excellent customer service, fast and accurate.
Congratulations
I have done a couple of other websites on other services. My site went up very easily. I had a couple of glitches which I used the chat service to help clean up my web problems. Very helpful. It ended up that the problem was at my end with the software I was using. Fixed it and things went well.
I was setting up my second site with InMotion Hosting when I hit a problem. My cell phone did not work where I was located so I tried chat. It took about two sentences to describe the problem and the tech said he would take care of it. It was fixed in about 15 minutes!
great on all counts. my 4th host and the only one actually worth paying for so far.
Great Service, as always!
So far, so good. I just set up my site here, so I can’t comment on up time, etc, but the initial setup was easy, and support was VERY responsive to requests.
The service with InMotion hosting has been outstanding. They are available with online chat, email and live 24/7 tech support!!
Extremely satisfied with customer service of InMotion Hosting. Very fast, professional and what is more important very friendly support personnel. Keep up good work, guys!
InMotion is one of the most reliable hosting companies that we have worked with.
Prompt and friendly support, reliable machines with real 99,99% up time and at the end of the day a value for money deal.
Keep up the good work.
inMotion might be a good service if you understand web hosting and registration already. If you are new to it, then go elsewhere. I found the service to NOT be user friendly so I did move to another company. During the transfer of my domain tech agent James R. tried to help, but got easily flustered at my lack of understanding in hosting lingo and process. Overall it was a negative experience that cost me $157 and my domain is still not transfered. Newbies go someplace else, they don’t have time for you here.
We’ve used inMotion for a few years and view it as an excellent service. When we occasionally have a support question, what’s noticeable is that there has always been quick response; that is, over a goodly spam of time, their quality has remained consistent; has never flagged.
i have dealing with a lot of hosting companys but there is no company like inmotionhosting very very quick respond quick respond in support emails perfect sales team and technical support is perfect and very helpful i recommend this hosting to all my customers and biggest perfect thing is online chat
its solve to many many problem its 24hrs any time i got problem they solve it very very quick
i would recommended inmotionhosting to every one
I have called or emailed several times over the years for various questions and issues. Customer support has always been very helpful and there has been virtually no wait time. The recent issue was a bit more complex than usual but the support I got was terrific and quick. I would recommend you to anyone!
I am a new customer of InMotion, but I am already impressed.
I can already tell my site’s performance has increased since moving AWAY from GoDaddy.
In regards to this issue, I had trouble with mail getting bounced back from a recipient and they quickly diagnosed the problem on their end. In addition, they gave me multiple detailed examples of things I could do to improve my mail being received on the other end. Thanks!
Customer Support was friendly and fast. Thanks for your assistance! Look forward to many more years!
Nicely done! As a new customer I was treated very well, and efficiently. Cannot wait to use the service!
Once again I was impressed at how fast I got through to support. And, the support I believe is based in the US, not a call center halfway around the world where a heavy accent might be a problem. For the price and quality of support Inmotion is hard to beat.
Quick good efficient.
it was fast the response, very appreciated!
More than hostgator and bluehost i think Inmotion hosting is much good and reliable web host. Their support level is awesome and fulfill your current and future needs. People should always remember that quality never comes cheap. So, better find a host that is reliable and good for your future needs, don’t look at money if you want to satisfied with the service.
Overall I’ve been happy with InMotionHosting, and they provide accurate and relatively quick answers to trouble tickets.
Maybe you will find some host offering the same service at lower price, but don’t let the performance of your websites to be compromised. If you want quality you have to pay for it!